Frequently Asked Questions

Question

How much cremains will my pet have?

Answer

That depends entirely on your cremation service and the size of your pet. Some services cremate the pet to a fine ash, while others will leave bits of bone. As a general rule of thumb, expect about 1 tablespoon of cremains per pound of animal, so a 16 pound pet would average about 1 cup of cremains. Generally speaking, a pet's cremains will fit inside a Cuddly Cremains Companion of the same breed.QuestionDo you offer cremation services? AnswerNo, but if authorized, we can contact your veterinarian or crematorium and have the ashes sent directly to us.

Question

What if you do not have the animal that I want?

Answer

Since we only want to use quality products that are lifelike, we may not have your animal. Please contact us if you would like us to attempt to locate a specific animal. We will make every reasonable effort to find what you want.

Question

What if I want a different color than you have?

Answer

At this time, we cannot make any color changes, but we will make every effort to find what you are looking for. Simply tell us what you want.

Question
Is the Cuddly Cremains Companion safe?

Answer

The cremains are permanently embedded in a patented process, which makes it impossible for the cremains to spill or break open. This process renders the cremains inert. While we seek the highest quality product for our stuffed animals, we do not manufacture them; therefore we cannot make any claims as to its safety. Upon request, we can provide a statement from the manufacturer regarding the materials used.

Question

Will you use all of the cremains that I send to you?

Answer

Depending on the Cuddly Cremains Companion that you choose and the amount of cremains that you provide, we may not be able to use all of the cremains. We will make every effort to use them all, but if we do not, the remaining cremains will be returned to you with your Cuddly Cremains Companion.

Question

How long does it take to get my Cuddly Cremains Companion?

Answer

Once we receive your order, we will send out the Cuddly Cremains Care Kit. You should receive this within a few days. After we receive the Cuddly Cremains Care Kit back from you, it can take up to 2 weeks for us to properly prepare your Cuddly Cremains Companion, as we need to be sure that the cremains are permanently encapsulated using our patented process. Note that we cannot control the shipping times, so these times are estimates.

Question

Can I expedite my order?

Answer

Yes, and no. For an additional fee, we would be happy to expedite the portions of your order that we can. Unfortunately, the patented process we use to encapsulate the cremains cannot be rushed. We will do what we can. Please contact us for expedited fees and options.

Question

How do I clean my Cuddly Cremains Companion?

Answer

Do not submerse. Use a mild all-purpose cleaner, spray it on lightly, and then sponge it clean with a dampened cloth or sponge. QuestionDo you charge me to have a listing on the Rainbow Bridge? AnswerNo. Every purchase of a Cuddly Cremains Companion entitles you to one entry on the Rainbow Bridge pages for your beloved pet.

Question

Do you offer cremation services?

Answer

No, but if authorized, we can contact your veterinarian or crematorium and have the ashes sent directly to us.

Question

Do you charge me to have a listing on the Rainbow Bridge?

Answer

No. Every purchase of a Cuddly Cremains Companion entitles you to one entry on the Rainbow Bridge pages for your beloved pet.